# NomoPhone vs Back Market: which to choose?

> A marketplace and a direct seller: detailed comparison to choose between Back Market and NomoPhone.

- URL: https://nomophone.com/en/guides/marche/nomophone-vs-back-market
- Marketplace comparisons
- Updated on 2026-10-21
- 8 min read

## Introduction

Back Market is a marketplace: the device is sold by a seller on the platform, not by Back Market. NomoPhone directly controls its catalogue, trade-in and support in **refurbished tech in Europe**.

This comparison helps you choose based on what matters most to you.

## Back Market in brief

On backmarket.fr, refurbished smartphones are sold by third-party sellers; Back Market is not the seller. The essentials:

- Several sellers for the same model, which you can compare
- A warranty of at least 12 months, given by the seller
- 30-day returns
- A Back Market quality charter that applies to sellers

If something goes wrong, you contact the seller first; Back Market steps in after 5 business days. Back Market also offers trade-in: an online quote and 21 days to ship the device free of charge; the buyer of your device then has 2 business days to pay or make a counter-offer, and payment is made by bank transfer within 5 days.

## NomoPhone in brief

NomoPhone combines refurbished sales and **trade-in/buyback** on one platform:

- **24-month warranty** on smartphones
- Trade-in with online estimate and free shipping
- Unified catalogue — no comparison between third-party sellers
- Customer support focused on refurbished

Ideal if you want to buy and sell in one place, with a long warranty.

## Our analysis

**Back Market** suits you if you want to compare offers from several sellers for the same model.

**NomoPhone** suits you if a 24-month warranty and a single point of contact, for buying and for trade-in, are priorities.

In both cases, choose a clear cosmetic grade and read warranty terms before ordering.

## Comparison table

| Criterion | NomoPhone | Back Market |
| --- | --- | --- |
| Model | Direct sales | Marketplace — Back Market is not the seller (backmarket.fr) |
| Warranty | 24 months included | 12 months minimum, from the seller (backmarket.fr) |
| Returns | 30 days | 30 days (backmarket.fr) |
| Trade-in | Free shipping + free home pickup at your chosen address | Free shipping, 21 days to send the device (backmarket.fr) |
| Support | Direct NomoPhone support | Seller first; Back Market steps in after 5 business days (backmarket.fr) |
| Processing time (trade-in) | Shipping within 24h · inspection within 24h | 2 business days to pay or make a counter-offer (backmarket.fr) |
| Payment time (trade-in) | Instant payment, or within 24h if your bank does not support it | Bank transfer within 5 days (backmarket.fr) |
| Seller choice | Unified NomoPhone catalogue | Multiple sellers per model (backmarket.fr) |
| Price | Competitive, clear grade | Multi-seller comparison |
| Quality tests | NomoPhone protocol (50+ pts) | Back Market quality charter for sellers (backmarket.fr) |

### Our verdict

Back Market to compare several sellers for the same model; NomoPhone for a 24-month warranty and a single point of contact, from purchase to trade-in.

## Sources

- Seller type · Warranty · Returns · After-sales service — <https://www.backmarket.fr/fr-fr/legal/terms-of-sale> — checked on 2026-10-21
- Quality control — <https://www.backmarket.fr/fr-fr/quality> — checked on 2026-10-21
- Trade-in · Trade-in payment — <https://www.backmarket.fr/fr-fr/buyback/home> — checked on 2026-10-21
- Trade-in payment time — <https://www.backmarket.fr/terms/buyback> — checked on 2026-10-21

## FAQ

### Back Market or NomoPhone: which has the better warranty?

On Back Market, the warranty is at least 12 months and is given by the seller. NomoPhone includes 24 months on its refurbished smartphones.

### Can you sell your phone on Back Market?

Yes. Back Market offers an online quote and 21 days to ship the device free of charge; the buyer of your device then has 2 business days to pay or make a counter-offer, and the bank transfer follows within 5 days. NomoPhone combines instant estimate, free shipping and free home pickup at your chosen address.

### Are prices comparable?

Prices vary with the model, the grade and, on Back Market, the seller. Compare at equivalent grade and factor in NomoPhone trade-in to calculate your net budget.

## Continue reading

- [NomoPhone vs Amazon: where to buy a refurbished iPhone?](https://nomophone.com/en/guides/marche/nomophone-vs-amazon)
- [NomoPhone vs eBay: buying a refurbished iPhone](https://nomophone.com/en/guides/marche/nomophone-vs-ebay)
- [Refurbished or new iPhone: which to choose?](https://nomophone.com/en/guides/achat/refurbished-or-new)