Last update : 1er février 2026
These Terms of Use (ToU) govern access to and use of the www.nomophone.com website (hereinafter "the Site"), published and operated by Arashev SARL under the brand name NomoPhone (hereinafter "we", "us", "our").
Important information: Access to and use of the Site implies unreserved acceptance of these ToU. If you do not accept these conditions, please do not use the Site.
The purpose of these General Conditions of Use is to define the conditions of access to and use of Site www.nomophone.com by any individual or legal entity (hereinafter referred to as the "User").
They apply to all users of the Site, whether they are visitors, customers or registered users, and govern the use of all services offered on the Site.
Note: The General Terms and Conditions of Sale (GTCS) specifically govern the sale of products on the Site. For purchases, please consult our .
Access to and use of the Site implies full and unreserved acceptance of these ToU by the User.
By accessing the Site, Users acknowledge that they have read these Terms of Use and undertake to comply with them in full.
Important information: If the User does not accept these ToU, he/she must immediately stop using the Site. Any use of the Site after publication of these ToU constitutes acceptance of these ToU.
We reserve the right to modify these ToU at any time. Any changes will be binding on the User as soon as they are published on the Site. You are therefore advised to consult this page regularly.
The Site is accessible free of charge to any user with Internet access. All costs necessary for access to the Site (computer equipment, Internet connection, etc.) are at the User's expense.
We endeavour to provide access to the Site 24 hours a day, 7 days a week, except in the event of force majeure or an event beyond our control, and subject to any breakdowns and maintenance operations necessary for the proper functioning of the Site.
We cannot be held responsible for any damage resulting from the unavailability of the Site, whatever the cause.
We reserve the right to modify, suspend or interrupt access to all or part of the Site, in particular for maintenance, updating or any other reason, without prior notice or justification. We shall not be liable for such modifications or interruptions.
Advice : In the event of prolonged unavailability, please consult our social networks or contact us for information.
Certain services on the Site require the creation of a user account. To create an account, the User must :
The User is responsible for :
Please note: In the event of unauthorised use of your account, you must inform us immediately. We cannot be held responsible for any damage resulting from unauthorised use of your account.
We reserve the right to suspend or delete a user account in the event of :
Suspension or deletion of the account does not affect current contractual obligations (orders in progress, guarantees, etc.).
The User undertakes to use the Site in accordance with its intended purpose and in compliance with these ToU, the laws and regulations in force, and good morals.
The User may use the Site to :
It is strictly forbidden to use the Site for :
Penalties : Any violation of these prohibitions may result in the suspension or deletion of the account, legal proceedings and damages.
If the User publishes, transmits or submits content on the Site (comments, opinions, photos, etc.), he/she guarantees that this content :
The User grants NomoPhone a non-exclusive, worldwide, free and perpetual license to use, reproduce, modify and publish this content on the Site.
To make a trade-in, you must be aged 18 or over.
By submitting a request, you are confirming that your device is not blocked (not blacklisted, iCloud FMI/deactivation performed, operator/company lock absent, etc.). Details of devices not accepted are shown below.
The price quoted at the time of your request is based on the declarations you make (condition, model, storage, operation, etc.). This price will be confirmed by our trade-in team, who will make a concrete assessment of the condition, model, operation and all the items you have declared. If one or more items do not match your declaration, you will receive a counter-offer, which you are free to accept or refuse. The amount is guaranteed after verification of conformity; payment is made within 48 hours of receipt of the appliance by us.
By accepting the trade-in offer (initial or counter-offer), you accept that the company becomes the owner of the appliance as soon as it is received and validated.
By sending us your appliance and after payment by us of the offer or counter-offer that you have accepted, you transfer full ownership of your appliance to our company.
By submitting a trade-in request, you confirm that the appliance proposed is eligible. We do not accept appliances with any of the following characteristics:
Appliances not complying with these conditions may be refused or the trade-in price revised. In the event of fraud or misrepresentation, we reserve the right to cancel the trade-in and refuse payment.
You warrant that you are the lawful owner of the device and that it is not stolen or the result of a fraudulent act. You are liable for any false declaration in this respect.
It is your responsibility to delete all your personal data (accounts, photos, files) before sending. We accept no responsibility for the loss or use of any data remaining on the device.
You have 15 days from the creation of your trade-in to send us your device. Shipment of the appliance is at your own risk. We recommend that you use suitable, secure packaging. In the event of loss or breakage during transport, we cannot be held responsible; the dispute must be settled with the carrier.
You have 15 days from the date of communication of the offer (initial or counter-offer) to accept or refuse it. After this period, the offer will be deemed to have been accepted. Payment is made by bank transfer to the RIB/IBAN provided by you, after receipt and validation of the appliance by our team, within the period indicated in our communications.
If the device is refused (non-conformity, missing part, blacklist, FMI, etc.), we may offer to send it back to you at your expense. In the absence of any action on your part to recover the device within 45 days of this proposal, the phone will be recycled. The method of return will be explained to you at that time.
All elements of the site (texts, images, videos, logos, graphics, icons, sounds, software, structure, layout, etc.) are the exclusive property of NomoPhone or its partners and are protected by French and international laws relating to intellectual property.
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the Site, whatever the means or process used, is forbidden, except with the prior written authorisation of NomoPhone.
Important information: Any unauthorised use of the Site or its elements constitutes an infringement and may result in legal proceedings and criminal and civil penalties.
The brands, logos and distinctive signs present on the Site are the property of NomoPhone or their respective owners. Any unauthorised reproduction of these trademarks, logos and distinctive signs constitutes an infringement punishable by law.
For more information on intellectual property, see our .
Your personal data will be processed in accordance with our , which forms an integral part of these ToU.
By using the Site, Users consent to the processing of their personal data under the conditions described in our Privacy Policy, in accordance with the General Data Protection Regulation (RGPD) and the French Data Protection Act.
Users have the right to access, rectify, object to, delete, limit and port their personal data, which they may exercise at any time by contacting us at contact@nomophone.com or from their customer area.
Note: See our and our .
The Site may contain hyperlinks to other websites. We have no control over these sites and accept no responsibility for their content, accessibility or personal data protection practices.
The creation of hypertext links to the Site is authorised subject to :
We reserve the right to request the removal of any link that we consider to be non-compliant.
We endeavour to provide accurate and up-to-date information on the Site. However, we cannot guarantee the accuracy, completeness, up-to-dateness or exhaustiveness of the information published on the Site.
We cannot be held responsible:
We do not guarantee that the Site will be accessible in an uninterrupted, secure or error-free manner. The Site may be temporarily unavailable for maintenance or updating, or in the event of force majeure.
The Site may contain content provided by third parties (customer reviews, comments, etc.). We are not responsible for the accuracy, legality or relevance of such third-party content. We reserve the right to moderate, modify or delete any third-party content that we consider non-compliant.
We cannot be held responsible for any delay or failure in the performance of our obligations resulting from a case of force majeure or any event beyond our control (natural disaster, strike, major technical breakdown, etc.).
Note: NomoPhone's liability is limited to the sale of products in accordance with our .
We reserve the right to modify these ToU at any time to reflect changes in our practices, our services, or for other operational, legal or regulatory reasons.
Modifications are binding on the User as soon as they are published on the Site. You are therefore advised to consult this page regularly to take note of any changes.
Notification of major changes : If we make significant changes to these ToU, we may inform you by email or by a notice visible on the Site. However, it is your responsibility to consult this page regularly.
In the event of disagreement with the modifications made to the ToU, the User must cease to use the Site. Continued use of the Site after publication of the changes constitutes acceptance of the new ToU.
These ToU are governed by French law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of jurisdiction in force.
For consumers residing in France, the competent courts are those of the consumer's place of residence or the place of delivery of the goods, at the consumer's choice.
For professionals, the competent courts are those of NomoPhone's head office (Reims).
Mediation : In accordance with article L.612-1 of the French Consumer Code, the Customer may have recourse free of charge to a consumer mediator with a view to resolving the dispute amicably. For more information, please consult our .
These ToU, together with our and our , constitute the entire agreement between the parties concerning the use of the Site.
If a clause of these ToU is declared null and void in application of a law, regulation or following a court decision, the other clauses will retain their force and scope. The invalid clause will be replaced by a valid clause that comes as close as possible to the original intention.
The fact that NomoPhone does not take advantage at a given moment of any of the clauses of the present ToU cannot be interpreted as a renunciation to take advantage at a later date.
The present ToU cannot be transferred by the User without the prior written authorisation of NomoPhone. NomoPhone may transfer the present ToU at any time, notably in the case of transfer of activity or merger.
If you have any questions about these Terms and Conditions of Use, please contact us:
Email : contact@nomophone.com
Address: Arashev SARL (NomoPhone), 19-21 RUE DENIS PAPIN, 51100 REIMS, France
We are committed to responding to all your requests as quickly as possible.