Our quality charter

What we check before shipping. What we guarantee after.

150,000+devices processed since 2017
4.8/5from 10,842 customer reviews (website and marketplaces)

NomoPhone technician opening an iPhone on the workshop bench — Prepared in FranceTested, prepared, shipped. From Reims.

Before shipping

Checked on 50 pointsScreen, battery, cameras, network, software: everything is tested before shipping.
Battery 85% minimumGuaranteed, unless the product page says otherwise. Or new at 100%, as an option.
Reset, no account linkedReset to zero. No iCloud or Google account left on it.

After purchase

Free shippingOrders placed before 3 pm ship the same day (business days)
30 days to change your mindFree return on request, refund within 14 days.
24-month warrantyBreakdowns covered, on top of the statutory guarantee. Excluding breakage and oxidation.

Our 50 control points

See our testing methodology

General appearance8 points

Frame and chassis (scratches, dents, deformation)
Back glass and finishes
Edges, corners and seams
Physical buttons (look and fit)
Speaker and microphone grilles
Notch / Dynamic Island
Charging port and connectors (appearance)
Overall material condition

Screen12 points

Dead pixels and screen burn-in
Maximum brightness
Display uniformity and tint
Multi-touch responsiveness
Auto-rotation
True Tone and colour calibration
Refresh rate
Proximity sensor
Scratches and micro-cracks
Screen adhesive or lifting
Performance in direct sunlight
Accessory compatibility (films, cases)

Features15 points

Power / sleep button
Volume buttons
Silent switch / Action button
Front camera (selfie)
Rear camera and zoom
Flash and optical sensors
Main speaker
Microphones (calls and recording)
Vibrator
Face ID / Touch ID
Gyroscope and accelerometer sensors
Optical stabilisation
Portrait and night modes
Video recording
Home button (if applicable)

Battery5 points

Battery health capacity (minimum 85%)
Number of charge cycles
Real-world battery life
Fast wired charging
Wireless charging (if compatible)

Connectivity6 points

Wi-Fi (2.4 and 5 GHz)
Bluetooth (pairing and stability)
4G / 5G mobile network
GPS and location
NFC (contactless payment)
Dual SIM / eSIM

Software4 points

Up-to-date system version
Complete factory reset
iCloud / Google account removed
System apps working correctly

Secure payment Card, PayPal and other methods depending on your delivery country.

1 guide

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