Free shipping
Free shipping (no minimum purchase)
Free shipping
Delivery & Returns
Everything about delivery, tracking, carriers and easy returns for your NomoPhone smartphone.
Free shipping
Free shipping (no minimum purchase)
DHL Express delivery to your door within 24 hours.
Delivery within 24 hours with DHL Express
Carriers
Returns
Delivery times
Orders placed before 2pm are shipped the same day (excluding Saturday, Sunday and public holidays).
Parcel tracking
A tracking link will be sent to you by email. You can track your parcel in real time.
Delivery times
Delivery within 24 hours with DHL Express
Lead times are given for guidance only.
Orders placed before 2pm are shipped the same day (excluding Saturday, Sunday and public holidays).
In the following countries:
FranceGermanySpainItalyAustriaBelgiumNetherlandsPortugalFinlandSwedenBulgariaRomaniaPolandGreeceCyprusCzech RepublicHungaryDenmarkSlovakiaCroatiaSloveniaEstoniaLatviaLithuaniaIrelandMaltaLuxembourgNorway
Our partners
Carriers
We work with recognised carriers.
Chronopost
Fast domestic delivery.
DHL
DHL Express delivery within 24 hours.
Returns
Withdrawal period
You have 30 days to change your mind upon simple request.
Reimbursement
The refund will be made within 14 days.
Return conditions
For a return to be accepted, the Products must be returned:
- Original packaging
- Accessories included
- In their original condition, without having been used beyond what is necessary to establish their nature, characteristics and functioning
- Invoice attached
Stages of the return journey
- 1Contact our after-sales service
- 2Get the label
- 3Pack the parcel
- 4Drop off at a relay point
- 5Refund within 14 days
Delivery zones
Europe
Delivery to Europe: Free.
DOM-TOM
French overseas departments and territories: please contact us.
Warranty
All our refurbished smartphones are covered by a warranty of 24 months. This is in addition to the statutory warranty of conformity provided for by law.
See the warranty terms and conditionsDo you have a question?
Our team can help with delivery, tracking or returns.
Contact usNeed help?
The help centre contains answers on delivery, tracking, returns and the warranty.
Open the Help Centre