Returns and right of withdrawal
You have 30 days to change your mind upon simple request.
The statutory withdrawal period provided for in Article L.221-18 of the French Consumer Code is 14 days from receipt of the Products. NomoPhone commercially extends it to 30 calendar days from receipt of the Products: the Customer may exercise their right of withdrawal during this period, without having to give any reason or pay any penalty. To exercise this right, the Customer must notify the Seller of their decision to withdraw from the contract by email to contact@nomophone.com before the withdrawal period expires.
- 1Contact the seller at contact@nomophone.com or via their customer account
- 2Please state your order number and the product(s) you wish to return
- 3Follow the instructions provided by the Seller regarding the return
Returns are free of charge upon the Customer’s request to the Seller.
For a return to be accepted, the Products must be returned:
- Complete (including all accessories, instructions and documentation supplied), in their original packaging where possible
- No passcodes: iCloud (Apple) accounts, Google (Android) accounts or any other form of device lock must be disabled before dispatch. Any Product returned with active passcodes may be returned to the Customer at their expense
- In their original condition, without having been used beyond what is necessary to establish their nature, characteristics and functioning
The Seller will check the condition of the returned Products. Handling necessary to establish the nature, characteristics and proper functioning of the Product has no effect on the refund; by contrast, impacts, signs of breakage or deterioration going beyond this give rise to a deduction from the refunded amount up to the depreciation observed, in accordance with Article L.221-23 of the French Consumer Code, without calling into question the right of withdrawal itself.
Returns should be sent to the following address: NomoPhone (Arashev SARL), 19-21 RUE DENIS PAPIN, 51100 REIMS, France. Return parcels are not insured by the Seller. If the Customer wishes to insure their parcel, they must take out such insurance at their own expense. The Seller recommends sending the parcel by registered post with acknowledgement of receipt (or with a declaration of value) and keeping proof of dispatch. The Seller accepts no liability in the event of loss, theft or damage to the Product during return transit.
(Complete and return this form only if you wish to withdraw from the contract.)
The refund will be made: Within a maximum of 14 days from the date on which the Seller is informed of the withdrawal decision; the refund may be deferred until the Products have been recovered or until the Customer has provided proof of their dispatch, whichever occurs first (Article L.221-24 of the French Consumer Code). Using the same payment method as that used for the original order. For the total amount paid (Products + initial delivery charges, unless the Customer has chosen a non-standard, higher-cost delivery method).
In accordance with Articles L.217-3 et seq. of the French Consumer Code, the Seller is required to guarantee the Customer against lack of conformity of the goods sold. This statutory guarantee applies independently of the right of withdrawal.
In addition to the statutory warranty, all refurbished Products come with a 24-month commercial warranty covering: Malfunctions. Defective parts. Labour for repairs. The 24-month manufacturer’s warranty is a performance warranty. It does not cover breakage or oxidation.
In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal may not be exercised in the following cases: Products manufactured to the Customer’s specifications or significantly personalised. Products that have been unsealed and cannot be returned for reasons of hygiene or health protection (except in the case of electronic products that can be cleaned and disinfected before resale).