General Trade-in Terms

Last updated: February 1, 2026

These General Trade-in Terms (GTT) govern the relationship between Arashev SARL, operating the website www.nomophone.com under the brand NomoPhone (hereinafter the "Buyer"), and any person proposing a device for trade-in or buy-back via the Site (hereinafter "you", the "Customer").

The wording below corresponds in full to Article 16 of our Terms of Sale — Special Terms – Device trade-in, published separately for easier reference.

Important: Any trade-in process and acceptance of an offer (initial or counter-offer) constitutes acceptance without reservation of these terms. Read them carefully before sending your device.

Article 1 - Identification of the Seller

The www.nomophone.com website is published and operated by :

Arashev SARL (NomoPhone)

Legal form : SARL (limited liability company)

Share capital : 500,00 €

RCS : 830 469 193 R.C.S. Reims

SIRET : 830 469 193 00049

Registered office: 19-21 RUE DENIS PAPIN, 51100 REIMS, France

Email : contact@nomophone.fr

The Site is a platform for the online sale of reconditioned electronic products.

Special conditions – Device trade-in

1. To make a trade-in, you must be aged 18 or over.
2. By submitting a request, you are confirming that your device is not blocked (not blacklisted, iCloud FMI/deactivation performed, operator/company lock absent, etc.). Details of devices not accepted are shown below.
3. The price quoted at the time of your request is based on the declarations you make (condition, model, storage, operation, etc.). This price will be confirmed by our trade-in team, who will make a concrete assessment of the condition, model, operation and all the items you have declared. If the actual condition of the device does not match what you declared, we may send you a new trade-in offer (counter-offer), which you are entirely free to accept or refuse. If you refuse the counter-offer, your device will be fully returned to you, free of charge and at our expense, to the postal address you provided us, with no deduction whatsoever. The accepted amount is guaranteed after verification of conformity; payment is made within 24 hours of receipt of the appliance by us.
4. By accepting the trade-in offer (initial or counter-offer), you accept that the company becomes the owner of the appliance as soon as it is received and validated.
5. By sending us your appliance and after payment by us of the offer or counter-offer that you have accepted, you transfer full ownership of your appliance to our company.
6. By submitting a trade-in request, you confirm that the appliance proposed is eligible. We do not accept appliances with any of the following characteristics:
- 6.1. Blacklisted: phone reported stolen or lost (operator blacklist / IMEI)
- 6.2. FMI enabled (Find My iPhone): iCloud lock not disabled on iPhone / iPad
- 6.3. Operator locked: device locked to a network (SIM lock)
- 6.4. Company locked: device linked to a business account or MDM (Mobile Device Management)
- 6.5. Any other lock (Google account not deactivated on Android, etc.) preventing normal use of the phone
7. You warrant that you are the lawful owner of the device, that it has been paid for in full and that it is not subject to any rental agreement, credit, financing, retention of title or any other commitment to a third party. We do not buy back devices under a rental agreement or purchased on credit until their payment has been fully settled. You declare that the device fully belongs to you, that it is not stolen or the result of a fraudulent act, and that any false declaration in this respect engages your liability.
8. It is your responsibility to delete all your personal data (accounts, photos, files) before sending. We accept no responsibility for the loss or use of any data remaining on the device.
9. The Customer has a period of fifteen (15) calendar days from the creation of the trade-in request to ship the device to the Seller. Shipment is carried out at the Customer's sole risk. The Seller does not insure the shipment of the device under any circumstances. If the Customer wishes, they must take out, at their own expense, any insurance covering the risks of loss, theft, or damage. The Customer must package the device appropriately to ensure its protection during transport. In the event of loss, theft, or damage occurring during transit, the Seller shall not be held liable on any grounds whatsoever. Any claim must be pursued directly by the Customer against the carrier.
10. You have 15 days from the date of communication of the offer (initial or counter-offer) to accept or refuse it. After this period, the offer will be deemed to have been accepted. Payment is made by bank transfer to the RIB/IBAN provided by you, after receipt and validation of the appliance by our team, within the period indicated in our communications.
11. If the device is refused (non-conformity, missing part, blacklist, FMI, etc.), we may offer to send it back to you at your expense. In the absence of any action on your part to recover the device within 45 days of this proposal, the phone will be recycled. The method of return will be explained to you at that time.
12. The Customer expressly authorises NomoPhone, after acceptance of their device and after payment, to issue a self-billing invoice in their name and on their behalf, in accordance with article 289, I, 2 of the French General Tax Code (Code général des impôts) and article 242 nonies A of annex II of the CGI.

Appliances not complying with these conditions may be refused or the trade-in price revised. In the event of fraud or misrepresentation, we reserve the right to cancel the trade-in and refuse payment.

Useful links

For further information:

Contact

For any question about trade-in valuation, payouts, returns or these terms, please contact us:

Email : contact@nomophone.fr

Address: Arashev SARL (NomoPhone), 19-21 RUE DENIS PAPIN, 51100 REIMS, France

We are committed to responding to all your requests as quickly as possible.

General Trade-in Terms

Last updated: February 1, 2026

Important: Any trade-in process and acceptance of an offer (initial or counter-offer) constitutes acceptance without reservation of these terms. Read them carefully before sending your device.