General Trade-in Terms

Last updated: 17 June 2026

These General Trade-in Terms (GTT) govern the relationship between Arashev SARL, operating the website www.nomophone.com under the brand NomoPhone (hereinafter the "Buyer"), and any person proposing a device for trade-in or buy-back via the Site (hereinafter "you", the "Customer").

The wording below corresponds in full to Article 16 of our Terms of Sale — Special Terms – Device trade-in, published separately for easier reference.

Important: Any trade-in process and acceptance of an offer (initial or counter-offer) constitutes acceptance without reservation of these terms. Read them carefully before sending your device.

Article 1 – Identification of the Seller

The website www.nomophone.com is published and operated by:

Arashev SARL (NomoPhone)

Legal form: SARL (limited liability company)

Share capital: 500,00 €

RCS: 830 469 193 Reims Commercial Register

SIRET: 830 469 193 00049

Head office: 19–21 Rue Denis Papin, 51100 Reims, France

Email: contact@nomophone.com

The Website is an online platform for the sale of refurbished electronic goods.

Special conditions – Device trade-in

1. To make a trade-in, you must be aged 18 or over.
2. By submitting a request, you are confirming that your device is not blocked (not blacklisted, iCloud FMI/deactivation performed, operator/company lock absent, etc.). Details of devices not accepted are shown below.
3. The price quoted at the time of your request is based on the declarations you make (condition, model, storage, operation, etc.). This price will be confirmed by our trade-in team, who will make a concrete assessment of the condition, model, operation and all the items you have declared. If the actual condition of the device does not match what you declared, we may send you a new trade-in offer (counter-offer), which you are entirely free to accept or refuse. If you refuse the counter-offer, your device will be fully returned to you, free of charge and at our expense, to the postal address you provided us, with no deduction whatsoever. The accepted amount is guaranteed after verification of conformity; payment is made within 24 hours of receipt of the appliance by us.
4. By accepting the trade-in offer (initial or counter-offer), you accept that the company becomes the owner of the appliance as soon as it is received and validated.
5. By sending us your appliance and after payment by us of the offer or counter-offer that you have accepted, you transfer full ownership of your appliance to our company.
6. By submitting a trade-in request, you confirm that the appliance proposed is eligible. We do not accept appliances with any of the following characteristics:
- 6.1. Blacklisted: phone reported stolen or lost (operator blacklist / IMEI)
- 6.2. FMI enabled (Find My iPhone): iCloud lock not disabled on iPhone / iPad
- 6.3. Operator locked: device locked to a network (SIM lock)
- 6.4. Company locked: device linked to a business account or MDM (Mobile Device Management)
- 6.5. Any other lock (Google account not deactivated on Android, etc.) preventing normal use of the phone
7. You warrant that you are the lawful owner of the device, that it has been paid for in full and that it is not subject to any rental agreement, credit, financing, retention of title or any other commitment to a third party. We do not buy back devices under a rental agreement or purchased on credit until their payment has been fully settled. You declare that the device fully belongs to you, that it is not stolen or the result of a fraudulent act, and that any false declaration in this respect engages your liability.
8. It is your responsibility to delete all your personal data (accounts, photos, files) before sending. We accept no responsibility for the loss or use of any data remaining on the device.
9. When dispatching your device, you undertake to include all accessories essential for its operation, quality control and resale. An incomplete device or batch (where a mandatory accessory is missing) may be subject to a revised lower counter-offer, a refusal to accept the return, or a request to return the item, in accordance with these terms and conditions. Depending on the type of device being returned, the following items are required:
- 9.1. Smartphones: compatible charger and cable (mains adapter and USB, Lightning or USB-C cable, depending on the model).
- 9.2. Tablets: compatible charger and cable.
- 9.3. Laptops: a complete charger (power adaptor and cable), either original or compatible, for charging and testing the device.
- 9.4. Desktop computers (desktop PCs, mini PCs, iMacs, Mac Studios, etc.): a working keyboard and mouse, as well as the unit’s power cable.
- 9.5. Wireless earphones (AirPods, Galaxy Buds, etc.): charging case required — the earphones on their own, without their original or compatible charging case, do not constitute a complete product.
- 9.6. Smartwatches and connected watches: original or compatible wristbands or straps, designed to be worn with the watch.
- 9.7. Video game consoles: main controller(s) and power cable; for handheld consoles (Nintendo Switch, Steam Deck, etc.), a suitable charger and, where applicable, a docking station or dock, provided these were included in the original package.
- 9.8. Cameras, video cameras and drones: battery and charger or mains adapter, where supplied as standard with the device.
Non-essential accessories (original packaging, cases, screen protectors, optional styluses not included in the manufacturer’s catalogue, etc.) are not required, unless otherwise stated in your quote. If you are unsure which accessories to include, please contact our customer service team before dispatch.
10. The Customer has a period of fifteen (15) calendar days from the creation of the trade-in request to ship the device to the Seller. Shipment is carried out at the Customer's sole risk. The Seller does not insure the shipment of the device under any circumstances. If the Customer wishes, they must take out, at their own expense, any insurance covering the risks of loss, theft, or damage. The Customer must package the device appropriately to ensure its protection during transport. In the event of loss, theft, or damage occurring during transit, the Seller shall not be held liable on any grounds whatsoever. Any claim must be pursued directly by the Customer against the carrier.
11. You have 15 days from the date of communication of the offer (initial or counter-offer) to accept or refuse it. After this period, the offer will be deemed to have been accepted. Payment is made by bank transfer to the RIB/IBAN provided by you, after receipt and validation of the appliance by our team, within the period indicated in our communications.
12. If the device is rejected (due to non-compliance, a missing mandatory accessory, being on a blacklist, FMI, etc.), we can offer to return it to you at your expense. If you do not take any action to collect the device within 45 days of this offer, the device will be recycled. Details of the return procedure will be provided to you at that time.
13. The Customer expressly authorises NomoPhone, after acceptance of their device and after payment, to issue a self-billing invoice in their name and on their behalf, in accordance with article 289, I, 2 of the French General Tax Code (Code général des impôts) and article 242 nonies A of annex II of the CGI.
14. If the device is identified as reported lost, stolen, blacklisted or subject to an opposition, NomoPhone reserves the right to refuse its buyback and may, in accordance with applicable regulations, transmit the information to the competent authorities.
15. The Customer is advised to back up their personal data before sending their device. As part of the refurbishment process, the device may be reset or erased. NomoPhone cannot be held liable for any loss of data.
16. The device must be fully unlocked. The Customer undertakes to remove, before shipping, all accounts and locks associated with the device (iCloud, Google, Samsung, Xiaomi accounts or any other manufacturer protection or locking system). As long as an account or lock remains active, the device cannot undergo the technical tests required to validate the trade-in. In this case, NomoPhone may return the device at the Customer's sole expense or offer a new quote adapted to the condition found.
17. The absence of accessories, box or charger does not prevent buyback, unless otherwise stated at the time of the quote.
18. If an empty, incomplete package is received or one containing a product different from that declared, NomoPhone may suspend processing of the file, request additional supporting documents and, where applicable, report the facts to the competent authorities.
19. The Customer is responsible for packaging their device until it is taken over by the carrier. Any damage resulting from manifestly insufficient packaging may lead to a revision of the offer.
20. In the event of a revised price offered to the Customer, and in the absence of a response from the Customer:
- 20.1. After 30 days without a response, the Customer shall be deemed to have accepted the return of their device to the address provided when placing their order.
- 20.2. After 90 days without a response from the Customer, the device may be considered abandoned and processed in accordance with applicable legal provisions.
21. Checks carried out by NomoPhone may reveal defects that cannot be detected during the online quote (oxidation, non-original parts, previous repairs, intermittent malfunctions, replaced components, etc.). These factors may lead to a revision of the buyback offer.
22. NomoPhone reserves the right to request any necessary supporting documents or to suspend processing of a file when an anomaly or suspicion of fraud is detected.
23. For safety reasons, NomoPhone reserves the right to refuse any device with a swollen, punctured battery or one that may pose a risk during transport or handling.
24. Operating system and product access
The Product sent must be complete and have its original operating system or a functional operating system allowing it to start up, be identified and undergo the necessary technical tests (including iOS, Android, Windows, macOS, ChromeOS or any other system compatible with the device concerned).
The absence of an operating system, inability to start the device, a corrupted, locked system or one that does not allow checks to be carried out may result in the Product being classified as non-functional or partially functional.
In this case, NomoPhone reserves the right to offer a counter-offer corresponding to the condition actually found during the assessment.

Any device that does not meet these conditions (locking mechanism, missing mandatory accessories, etc.) may be refused or the trade-in price revised. In the event of fraud or an inaccurate declaration, we reserve the right to cancel the trade-in and refuse any payment.

Useful links

For further information:

Contact

For any question about trade-in valuation, payouts, returns or these terms, please contact us:

Email: contact@nomophone.com

Address: Arashev SARL (NomoPhone), 19–21 Rue Denis Papin, 51100 Reims, France

We are committed to responding to all your enquiries as soon as possible.

General Trade-in Terms

Last updated: 17 June 2026

Important: Any trade-in process and acceptance of an offer (initial or counter-offer) constitutes acceptance without reservation of these terms. Read them carefully before sending your device.