NomophoneThe new standard in refurbished.
NomophoneThe new standard in refurbished.

General Trade-in Terms

Last updated: 23 August 2026

These General Terms of Trade-In (GTT) govern the relationship between Arashev SARL, operating the website www.nomophone.com under the NomoPhone brand (hereinafter “NomoPhone” or “the Buyer”), and any person offering a device for trade-in or buy-back through the Site (hereinafter “the Customer”, “the Transferor” or “the Seller of the device”). In a trade-in, it is the Customer who transfers the device and NomoPhone who buys it.

These GTT constitute the reference document exclusively governing device trade-in and buy-back transactions. Article 16 of the GTC — Special conditions – Device trade-in reproduces an extract of them for information purposes only; in the event of any discrepancy, these GTT prevail.

Important: Any trade-in process and acceptance of an offer (initial or counter-offer) constitutes acceptance without reservation of these terms. Read them carefully before sending your device.

Article 1 – Identification of the Buyer

The website www.nomophone.com is published and operated by:

Arashev SARL (NomoPhone)

Legal form: SARL (limited liability company)

Share capital: 500,00 €

RCS: 830 469 193 R.C.S. Reims

SIRET: 830 469 193 00049

Head office: 19-21 RUE DENIS PAPIN, 51100 REIMS, France

Email: contact@nomophone.com

The Website is an online platform for the sale of refurbished electronic goods.

Special conditions – Device trade-in
  1. 1. To make a trade-in, you must be aged 18 or over.
  2. 2. By submitting a request, you are confirming that your device is not blocked (not blacklisted, iCloud FMI/deactivation performed, operator/company lock absent, etc.). Details of devices not accepted are shown below.
  3. 3. The price offered when you submit your request is based on the information you provide (condition, model, storage, functionality, etc.). This price will be confirmed by our trade-in team, which will assess the actual condition, model, functionality and all the details you declared. If the device's actual condition does not match your declaration, we may send you a revised trade-in offer (counter-offer), which you are entirely free to accept or refuse. If you refuse the counter-offer, or if you do not reply, your device will be returned to you in full, free of charge and at our expense, to the postal address you provided, with no deduction whatsoever. The accepted amount is guaranteed after the conformity check; payment is made within 24 working hours following final validation of the device.
  4. 4. Ownership of the device is transferred after final validation of the device by our team and actual payment of the trade-in price you accepted. Until that moment, NomoPhone merely holds the device for the sole purposes of inspection, testing and safekeeping, without becoming its owner.
  5. 5. You remain the owner of your device until the accepted trade-in price has actually been paid; from that payment onwards, you transfer full ownership of the device to NomoPhone. No other event (dispatch, receipt, opening of the parcel, technical inspection) transfers ownership.
  6. 6. By submitting a trade-in request, you confirm that the appliance proposed is eligible. We do not accept appliances with any of the following characteristics:
    • 6.1. Blacklisted: phone reported stolen or lost (operator blacklist / IMEI)
    • 6.2. FMI enabled (Find My iPhone): iCloud lock not disabled on iPhone / iPad
    • 6.3. Operator locked: device locked to a network (SIM lock)
    • 6.4. Company locked: device linked to a business account or MDM (Mobile Device Management)
    • 6.5. Any other lock (Google account not deactivated on Android, etc.) preventing normal use of the phone
  7. 7. You warrant that you are the lawful owner of the device, that it has been paid for in full and that it is not subject to any rental agreement, credit, financing, retention of title or any other commitment to a third party. We do not buy back devices under a rental agreement or purchased on credit until their payment has been fully settled. You declare that the device fully belongs to you, that it is not stolen or the result of a fraudulent act, and that any false declaration in this respect engages your liability.
  8. 8. It is your responsibility to back up and then erase your personal data (accounts, photos, files) before sending your device. On receipt, NomoPhone securely erases any data still present and, until that erasure, implements appropriate technical and organisational measures to protect it. NomoPhone remains responsible for complying with its own legal obligations, in particular under the General Data Protection Regulation; this clause in no way limits your rights in the event of a failure by NomoPhone.
  9. 9. Only accessories expressly indicated as mandatory during your estimate may give rise to a revised, lower counter-offer or to a refusal of the trade-in. These are the items required for the device to work, to be quality-checked and to be resold; depending on the type of device, the following accessories may be requested:
    • 9.1. Smartphones: compatible charger and cable (mains adapter and USB, Lightning or USB-C cable, depending on the model).
    • 9.2. Tablets: compatible charger and cable.
    • 9.3. Laptops: a complete charger (power adaptor and cable), either original or compatible, for charging and testing the device.
    • 9.4. Desktop computers (desktop PCs, mini PCs, iMacs, Mac Studios, etc.): a working keyboard and mouse, as well as the unit’s power cable.
    • 9.5. Wireless earphones (AirPods, Galaxy Buds, etc.): charging case required — the earphones on their own, without their original or compatible charging case, do not constitute a complete product.
    • 9.6. Smartwatches and connected watches: original or compatible wristbands or straps, designed to be worn with the watch.
    • 9.7. Video game consoles: main controller(s) and power cable; for handheld consoles (Nintendo Switch, Steam Deck, etc.), a suitable charger and, where applicable, a docking station or dock, provided these were included in the original package.
    • 9.8. Cameras, video cameras and drones: battery and charger or mains adapter, where supplied as standard with the device.

    Any accessory that was not expressly requested during your estimate is not required: its absence (original packaging, cases, screen protectors, optional styluses, etc.) has no effect on the trade-in price. If you are unsure which accessories to include, please contact our customer service before shipping.

  10. 10. The Customer has fifteen (15) calendar days from the creation of the trade-in request to send the device to NomoPhone. In all cases, it is the Customer's responsibility to pack the device carefully, hand it over to the carrier and keep proof of dispatch. Where a prepaid shipping label is provided, its own validity period — indicated on the label or in the accompanying message — may be shorter than this deadline: the Customer is invited to ship the device within the validity period of the label and may, if it expires, request a new one free of charge from customer service. a) Shipping arranged by NomoPhone (prepaid shipping label). Where NomoPhone provides a shipping label free of charge, it does so solely as a logistical convenience. The transport contract is performed on behalf of the Customer, who remains the sole shipper of the consignment and retains all risks associated with transport until the device is actually received by NomoPhone. NomoPhone handles, on the Customer's behalf, the claim procedure with the carrier: in the event of loss, theft or damage to the parcel during transit, the Customer informs NomoPhone as soon as possible and sends it the proof of dispatch and any useful evidence (tracking number, description of the device, photographs of the parcel). NomoPhone takes care of filing and following up the claim with the carrier, keeps the Customer informed of its progress and passes on any compensation obtained, up to the accepted trade-in price or, where no offer has yet been accepted on the date of the incident, up to the amount of the initial estimate communicated to the Customer. The prepaid shipping label is not insurance covering the value of the device: the carrier's compensation is capped by its own general terms, of which the Customer acknowledges being informed. b) Shipping chosen by the Customer. Where the Customer chooses to send the device by their own means and at their own expense, they conclude the transport contract themselves and bear the risk of loss, theft or damage until the parcel is actually received by NomoPhone; any claim is filed directly with their carrier, NomoPhone providing on request the findings made on receipt. In this case, NomoPhone grants the Customer a flat bonus of €10 added to the trade-in amount, subject to the device actually being received. It is up to the Customer, if they so wish, to take out insurance covering the value of the device during transport. In both cases, no payment may be claimed until the device has been received and inspected by NomoPhone. The carrier's weight records, photographs, unboxing video recordings and the findings made by NomoPhone on receipt of the parcel may be used as evidence to determine the contents actually received.
  11. 11. You have fifteen (15) days from the communication of the offer (initial or counter-offer) to accept or refuse it. By validating these conditions, you expressly agree that, failing a reply from you within this period, the offer is deemed accepted at the price communicated to you. You remain free to refuse it at any time before the period expires: your device is then returned to you free of charge and at our expense, to the address you provided. Three reminders are sent to you by email before the deadline, on the fifth, tenth and thirteenth day; each states the price concerned and the number of days remaining. Where the offer is accepted, expressly or failing a reply, payment is made by bank transfer to the bank details you provide, within 24 working hours following final validation of the device by our team.
  12. 12. If the device is refused (non-conformity, missing expressly requested accessory, blacklisting, FMI, locking, etc.), it is returned to you at the address you provided. This return is free of charge and at our expense where it follows the refusal of a counter-offer. Return costs may only be charged to you if the device was objectively ineligible from the outset (device reported lost or stolen, blacklisted, FMI active, carrier or MDM lock, battery presenting a risk, etc.) and these costs were clearly announced to you before shipping. If we are unable to reach you, we will send you at least three reminders by email, at least seven days apart, before proceeding with the return. NomoPhone never recycles, destroys or resells a device it does not own without your express consent.
  13. 13. For consumer Customers, after validation of the device and payment, NomoPhone draws up a buy-back voucher summarising the device transferred, its serial or IMEI number, the price paid and the date of the transaction. This document, provided to the Customer on request, is kept by NomoPhone as proof of the purchase price; it is not an invoice subject to value added tax. For business Customers subject to value added tax, the Customer expressly mandates NomoPhone to issue, in their name and on their behalf, the invoices relating to the devices transferred, in accordance with Article 289, I, 2 of the French General Tax Code and Article 242 nonies A of Annex II thereto; the Customer remains fully responsible for their reporting obligations and has thirty (30) days to contest an invoice so issued.
  14. 14. If the device is identified as reported lost, stolen, blacklisted or subject to an opposition, NomoPhone reserves the right to refuse its buyback and may, in accordance with applicable regulations, transmit the information to the competent authorities.
  15. 15. The Customer is invited to back up personal data before sending the device: such data can no longer be recovered once the device has been reset. As part of the refurbishment process, the device is reset and any data present is securely erased. This clause does not release NomoPhone from its liability in the event of a breach of its own security and confidentiality obligations.
  16. 16. The device must be fully unlocked. Before sending it, the Customer undertakes to remove all accounts and locks associated with the device (iCloud, Google, Samsung, Xiaomi accounts or any other manufacturer protection or locking system). As long as an account or lock remains, the device can neither undergo the technical tests required to validate the trade-in nor be bought back (see point 6 of the GTT). In that case, NomoPhone informs the Customer and invites them to unlock the device remotely; once unlocking has been completed, NomoPhone confirms the offer or proposes a new offer matching the condition observed. Failing unlocking, the device is returned to the Customer; the cost of this return may only be charged to them if it was clearly announced before shipping, under the conditions set out in point 12 of the GTT.
  17. 17. The absence of accessories, box or charger does not prevent the buy-back and does not result in any price reduction, except where the accessory concerned was expressly indicated to you as mandatory during the estimate (see point 9 of the GTT).
  18. 18. If an empty, incomplete package is received or one containing a product different from that declared, NomoPhone may suspend processing of the file, request additional supporting documents and, where applicable, report the facts to the competent authorities.
  19. 19. The Customer is responsible for packaging their device until it is taken over by the carrier. Any damage resulting from manifestly insufficient packaging may lead to a revision of the offer.
  20. 20. Where a revised price is offered to the Customer and the Customer does not reply:
    • 20.1. Failing a reply from the Customer within the fifteen (15) day period provided for in point 11 of the GTT, and after three reminders have been sent by email stating the price concerned and the number of days remaining, the revised offer is deemed accepted at the price communicated. The Customer may refuse it at any time before that period expires; the device is then returned to the Customer free of charge and at our expense, to the address given with the request.
    • 20.2. If this return cannot be completed (incorrect address, parcel unclaimed or refused), NomoPhone keeps the device available to the Customer and sends reminders. The device remains the Customer's property: it may not be recycled, destroyed or resold without their express consent or without applying the relevant legal procedure.
  21. 21. Checks carried out by NomoPhone may reveal defects that cannot be detected during the online quote (oxidation, non-original parts, previous repairs, intermittent malfunctions, replaced components, etc.). These factors may lead to a revision of the buyback offer.
  22. 22. Where an anomaly or a suspicion of fraud is detected, NomoPhone may suspend processing of the file and ask the Customer for supporting documents proportionate to the check: proof of identity, proof of ownership or purchase of the device (invoice, receipt), proof of the bank details provided and any information making it possible to verify the origin of the device (IMEI or serial number, circumstances of acquisition). These checks have the sole purposes of combating fraud and handling of stolen goods and of complying with NomoPhone's legal obligations; the data collected is processed in accordance with our privacy policy and kept only for as long as necessary for this check.
  23. 23. For safety reasons, NomoPhone reserves the right to refuse any device with a swollen, punctured battery or one that may pose a risk during transport or handling.
  24. 24. Operating system and product access

    The Product sent must be complete and have its original operating system or a functional operating system allowing it to start up, be identified and undergo the necessary technical tests (including iOS, Android, Windows, macOS, ChromeOS or any other system compatible with the device concerned).

    The absence of an operating system, inability to start the device, a corrupted, locked system or one that does not allow checks to be carried out may result in the Product being classified as non-functional or partially functional.

    In this case, NomoPhone reserves the right to offer a counter-offer corresponding to the condition actually found during the assessment.

A device that does not meet these conditions (locking, missing accessory expressly indicated as mandatory during the estimate, etc.) may be subject to a counter-offer or a refusal of the trade-in, followed by the return of the device. In the event of fraud or inaccurate declaration, we reserve the right to cancel the trade-in and to refuse any payment.

Article 13 – Mediation and dispute resolution

13.1. Attempt at an amicable settlement

In the event of a dispute, the Customer and NomoPhone undertake to seek an amicable solution before taking any legal action. The Customer may contact customer services at contact@nomophone.com with any complaints.

13.2. Consumer mediation

In accordance with Article L.612-1 of the Consumer Code, the Customer may, free of charge, refer the matter to a consumer ombudsman with a view to reaching an amicable resolution of the dispute between them and NomoPhone.

Within one year of submitting a written complaint to NomoPhone, the Customer may refer the matter to a consumer ombudsman free of charge in an attempt to resolve the dispute amicably (subject to the provisions of Article L.152-2 of the Consumer Code).

CM2C

49 rue de Ponthieu

75 008 PARIS

Telephone: 01 89 47 00 14

Website: https://www.cm2c.net/declarer-un-litige.php

Email: litiges@cm2c.net

Article 14 – Applicable law and competent court

These Terms and Conditions are governed by French law. In the event of a dispute and in the absence of an amicable settlement, the matter shall be brought before the French courts in accordance with the applicable rules on jurisdiction. However, a consumer Customer residing in another Member State of the European Union retains the protection afforded by the mandatory provisions of the law of their country of habitual residence and may bring proceedings before the courts of that country, in accordance with Regulations (EC) No 593/2008 ("Rome I") and (EU) No 1215/2012 ("Brussels I bis").

For consumers residing in France, the competent courts are those of the consumer’s place of residence or the place of delivery of the goods, at the consumer’s discretion.

For business customers, the competent courts are those of NomoPhone’s registered office (Reims).

These terms are drafted in French and then translated. In the event of any discrepancy, the French version prevails to the extent permitted by applicable law; translations are provided for information purposes only.

Download and previous versions

The text above is the version currently in force. Every published version remains available and downloadable as a PDF, so that you can keep the one that applied to your order or trade-in.

In force

23 August 2026

Download the PDF

Previous versions

No previous version has been published yet: the document above is the first version.

Useful links

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Contact

For any question about trade-in valuation, payouts, returns or these terms, please contact us:

Email: contact@nomophone.com

Address: Arashev SARL (NomoPhone), 19-21 RUE DENIS PAPIN, 51100 REIMS, France

We are committed to responding to all your enquiries as soon as possible.