Question 1

What is a reconditioned device in Good condition?

Accepted Answer

A reconditioned Realme 11 Pro 128 GB - Black - Unlocked in Good condition is a Realme Model Realme 11 Pro smartphone carefully inspected, tested and reconditioned by experts: full cleaning, component checks and part replacement when needed. It delivers performance comparable to a new device at a lower price, with a more eco-friendly impact.

Question 2

What is the quality of this reconditioned device?

Accepted Answer

It is rated Good condition, meaning Visible but normal signs of wear, and works perfectly. All our reconditioned Realme devices are rigorously tested before sale; each unit is checked at over 50 points to ensure flawless operation.

Question 3

What warranty does it have?

Accepted Answer

Your device in Good condition comes with a 24-month functional product warranty (excluding breakage and oxidation). This guarantee covers malfunctions and breakdowns not caused by misuse. Our customer service team will be happy to answer any questions you may have. This is in addition to the 2-year legal conformity warranty.

Question 4

How is it delivered?

Accepted Answer

Your parcel is dispatched in secure, carefully prepared packaging. Free delivery, with no minimum spend. You will receive a confirmation email with the tracking number. Delivery time: DHL Express delivery to your door within 24 hours.

Question 5

Why choose reconditioned over new?

Accepted Answer

At €199.00, it allows significant savings for performance equivalent to new. Buying reconditioned is also a responsible choice. The device is tested and guaranteed.

Question 6

Can I return it if I'm not satisfied?

Accepted Answer

Yes. You have 30 days from receipt to exercise your right of withdrawal without giving a reason, upon simple request. Contact our customer service to receive instructions and a free return label. The product must be returned in its original condition with accessories and packaging.

Question 7

What accessories are included?

Accepted Answer

It is delivered with a compatible charger and cable (when available). The device is ready to use. Accessories may vary; we ensure it is fully functional on delivery.

Question 8

Is it compatible with my SIM card?

Accepted Answer

Yes. It is compatible with all standard SIM cards (nano-SIM). It works with all operators and most international ones — unlocked and ready to use.

Question 9

Is the battery in good condition?

Accepted Answer

Yes, the battery is tested during the refurbishment process and has a minimum capacity of 85 per cent. The battery works perfectly even though the device is reconditioned. If you experience any problems within 24 months of purchase, you are covered by our warranty.

Question 10

100% tested and ready to use

Accepted Answer

All our reconditioned products are functional. Cosmetic condition describes the external appearance only.

Question 11

Functional product guaranteed

Accepted Answer

Functional product with 24 months warranty (excluding breakage and oxidation) - Full warranty on all appliances

Full description

Technical specifications

Realme 11 Pro 128 GB - Black - Unlocked Refurbished NomoPhone

Full description

Technical specifications